Processing, Shipping & Returns
We try to keep up a small stock of items, but most are handmade to order. This handmade process makes processing times slower. Items can take from 1-2 weeks to process, with some items taking less time. Please consult each item's individual processing time. If ordering multiple items with different processing times, your order will ship by the longest processing time.
All orders are shipped via USPS or UPS ground, dependent on the product. For shipments within the US a tracking number may be provided when possible. Eighteen32 LLC only offers shipping within the United States (including Alaska and Hawaii).
Returns and Exchanges
All items are made to order. Non-custom items can be returned for a refund, minus original shipping costs. Customer will be responsible for return shipping costs. Refund will be applied once item has been received by Eighteen32 LLC.
There are no refunds on custom items. I will work with you if there is a defect. This also means that there are no cancellations on custom orders. Please contact me within 30 days of receipt of your order. After 30 days items will not be returnable.